At MyCrazyFetish.com you have the right to return an item within 30 days without giving a reason (right of withdrawal). To make your return shipment go quickly, you can easily use our contact form.
Depending where are you located, we will send you instructions to return the products to any of our warehouses/offices either in Estonia, The Netherlands, Spain and/or the United Kingdom, at your expenses, unless a faulty/deffective item.
You have the right to cancel your purchase within 30 days. For all conditions, read further below.
After canceling your order, you must return the items within 30 days after the cancellation has been reported.
In general, both clothing and other items can be returned at MyCrazyFetish.com. When returning your order, make sure that your return shipment meets the following requirements :
- The product is in the original condition and factory packaging;
- The product is complete;
With the application of the right of withdrawal, your possible payment obligation does not expire. You will have to pay within the specified period. If a credit has arisen through the return processing in our administration and you have paid the order in advance with Ideal, we will refund this immediately. If you return the entire order, the shipping costs will be canceled. We will pay you back with the same payment method that you used to pay us.
In general, we will refund the purchase amount within 7 (seven) business days after dissolution, to the same card used to make the order (no exceptions). Dissolution occurs from the moment that you have informed us of the cancellation of the purchase.
The following products, if the package is no longer sealed, cannot be returned for hygiene reasons (this is also legally stipulated):
- Tights and stockings
- All sex toys including vibrators and dildos
- Condoms, pills, lubricants and massages and creams
The above items can only be returned if the item appears to be defective. Defects must be reported to MyCrazyFetish.com within 30 days of receipt.
We highly recommend obtaining a free proof of postage when you send your return just in case it is lost in transit or there is any issue with us receiving it back at the warehouse. Don't forget to hold onto this until we've processed your refund or replacement.
Cancellation of your order
Every order can be canceled without giving reasons. Provided that this order has not yet been sent. Once your order has been shipped, you will receive a shipping confirmation from MyCrazyFetish.com. Do you want to cancel your order after you have received an order confirmation? Then answer your order confirmation or contact us by telephone or complete the return form / cancellation form. The cancellation of the order will be confirmed by e-mail. Once your cancellation request has been confirmed by us, MyCrazyFetish.com will refund the amount paid within 14 days after cancellation (cancellation).